# botBrains Docs

## Docs

- [Welcome to botBrains](https://docs.botbrains.io/getting-started/welcome.md): Welcome to botBrains, the #1 platform for customer facing AI agents
- [Quickstart](https://docs.botbrains.io/getting-started/quickstart.md): Get started with botBrains in minutes
- [Platform Overview](https://docs.botbrains.io/getting-started/overview.md): Get a high-level understanding of the working parts of the platform in the shortest time. You will build a mental model the remaining documentation can expand upon.
- [Business Analysis](https://docs.botbrains.io/getting-started/business-analysis.md): Understand customer query types and build a systematic improvement process
- [botBrains Engineer](https://docs.botbrains.io/concepts/engineer.md): The Forward Deployed Engineer that helps you run your customer support operations on botBrains.
- [Instruct AI Agent](https://docs.botbrains.io/guides/instruct-ai-agent.md): Improve your agent by choosing the right lever: knowledge, behavior, or system access
- [Guidance](https://docs.botbrains.io/concepts/guidance.md): Control AI behavior with profiles and guidance settings
- [Procedures](https://docs.botbrains.io/concepts/procedures.md): Model complex processes with structured, step-by-step workflows your AI agent follows deterministically
- [Audiences](https://docs.botbrains.io/concepts/audiences.md): Segment and target specific user groups for personalized AI experiences
- [Knowledge](https://docs.botbrains.io/concepts/knowledge.md): How botBrains uses knowledge to answer questions
- [Data Providers](https://docs.botbrains.io/concepts/data-providers.md): Connect and manage your knowledge sources
- [Snippets](https://docs.botbrains.io/concepts/snippets.md): Create and curate knowledge with manual snippets
- [Tables](https://docs.botbrains.io/concepts/tables.md): Use search tables for structured knowledge retrieval
- [Improve Answers](https://docs.botbrains.io/guides/improve-answers.md): Refine your AI's responses based on real user interactions
- [Actions](https://docs.botbrains.io/concepts/actions.md): Enable your AI agent to perform tasks, gather information, and interact with external systems.
- [Unitools](https://docs.botbrains.io/concepts/unitools.md): Execute custom Python or Shell code in a secure sandbox to extend your AI agent's capabilities.
- [Escalations](https://docs.botbrains.io/concepts/escalations.md): Configure smooth handoffs to human support when AI can't help
- [Vision](https://docs.botbrains.io/concepts/vision.md): Enable your AI to understand and analyze images from customers
- [Voice Messages](https://docs.botbrains.io/concepts/audio.md): Enable voice interactions with audio input for natural customer communication
- [Document Understanding](https://docs.botbrains.io/concepts/documents.md): Enable customers to share files and documents for personalized AI assistance
- [Versioning](https://docs.botbrains.io/concepts/versioning.md): Manage AI versions and deploy changes with confidence
- [Agent Optimization Guide](https://docs.botbrains.io/guides/optimization.md): Find where your AI agent falls short and decide what to improve
- [Suggestions](https://docs.botbrains.io/concepts/suggestions.md): Automatically surface unanswered questions and learn from human agent responses.
- [Testing AI Agents](https://docs.botbrains.io/guides/testing.md): Validate AI agent behavior before customers see it
- [Simulations](https://docs.botbrains.io/guides/simulations.md): Test AI agent behavior with repeatable synthetic scenarios and pass/fail checks
- [Channels](https://docs.botbrains.io/concepts/integrations.md): Connect your AI to customer touchpoints across platforms
- [Website Integration](https://docs.botbrains.io/concepts/website-integration.md): Integrate the botBrains AI agent into your website
- [Website Appearance](https://docs.botbrains.io/concepts/frames.md): Design and configure your website's AI chat interface
- [Web SDK](https://docs.botbrains.io/concepts/web-sdk.md): Control the website chat widget programmatically with JavaScript
- [Configure CSPs](https://docs.botbrains.io/concepts/csp-configuration.md): Content Security Policy configuration for botBrains website integration
- [Cookie Notice](https://docs.botbrains.io/concepts/cookie-notice.md): Information about cookies and similar technologies used by the botBrains chat service
- [Zendesk Integration](https://docs.botbrains.io/concepts/zendesk-integration.md): Connect botBrains with your Zendesk account
- [Ticket Field Prediction](https://docs.botbrains.io/concepts/zendesk-field-prediction.md): Automatically categorize and fill ticket fields with AI
- [Salesforce Integration](https://docs.botbrains.io/concepts/salesforce-integration.md): Connect botBrains with your Salesforce Service Cloud
- [Slack Integration](https://docs.botbrains.io/concepts/slack-integration.md): Connect botBrains with your Slack workspace
- [Users](https://docs.botbrains.io/concepts/users.md): Track and manage end users across customer support conversations
- [Identify Users](https://docs.botbrains.io/guides/users.md): Learn how to identify, annotate, and manage user data securely
- [Insights](https://docs.botbrains.io/concepts/insights.md): Analytics and performance metrics for your AI
- [Metrics](https://docs.botbrains.io/concepts/metrics.md): Monitor performance, track trends, and measure the impact of your AI agent
- [Chat Performance](https://docs.botbrains.io/concepts/chat-performance.md): Monitor AI agent performance across chat channels like Web, Slack, and WhatsApp
- [Ticketing Performance](https://docs.botbrains.io/concepts/ticketing-performance.md): Measure AI involvement and autonomous resolution in Zendesk and Salesforce ticketing workflows
- [Topics](https://docs.botbrains.io/concepts/topics.md): Automatically discover and analyze what your customers are talking about with AI-powered topic detection
- [Conversations](https://docs.botbrains.io/concepts/conversations.md): Browse, filter, and analyze customer conversations to improve AI performance
- [Message Search](https://docs.botbrains.io/concepts/message-search.md): Find and analyze specific messages across all conversations
- [Data Model](https://docs.botbrains.io/concepts/data-model.md): The four models that make up the botBrains platform
- [Labels](https://docs.botbrains.io/concepts/labels.md): Organize conversations, messages, and users with custom labels for quality assurance and workflow management
- [Data Export](https://docs.botbrains.io/concepts/data-export.md): Export conversation data for compliance, analytics, and backup
- [Roles and Permissions](https://docs.botbrains.io/concepts/roles-permissions.md): Understand roles and invite team members to collaborate on AI agents
- [API Keys](https://docs.botbrains.io/concepts/api-keys.md): Generate and manage secure API keys for programmatic access to botBrains
- [Triggers](https://docs.botbrains.io/concepts/triggers.md): Automate security, moderation, and routing with event-based triggers
- [Notifications](https://docs.botbrains.io/concepts/notifications.md): Which notifications botBrains sends, who receives them, how often, and how to manage your preferences.
- [Billing and Usage](https://docs.botbrains.io/concepts/billing.md): Monitor usage, understand pricing, and manage your subscription
- [Platform Cookie Notice](https://docs.botbrains.io/concepts/platform-cookie-notice.md): Information about cookies and similar technologies used by the botBrains platform
- [FAQ](https://docs.botbrains.io/trust/faq.md): Answers to common legal, privacy, and security questions about botBrains
- [Data Processing Agreement](https://docs.botbrains.io/data-processing-agreement.md): How botBrains processes personal data on your behalf
- [Terms of Service](https://docs.botbrains.io/terms-of-service.md): The contract governing your use of the botBrains platform
- [How to Privacy Policy](https://docs.botbrains.io/trust/privacy-policy-guidance.md): Wording aids that help botBrains customers stay GDPR compliant and inform end users
- [GDPR](https://docs.botbrains.io/trust/gdpr.md): How botBrains supports compliance with the GDPR and DSGVO
- [EU AI Act](https://docs.botbrains.io/trust/ai-act.md): How botBrains implements the EU AI Act
- [Subprocessors](https://docs.botbrains.io/trust/subprocessors.md): The third-party subprocessors botBrains uses to deliver the platform
- [Pentest](https://docs.botbrains.io/trust/pentest.md): Status of independent penetration testing of the botBrains platform
- [Technical and Organizational Measures](https://docs.botbrains.io/trust/toms.md): The technical and organizational measures botBrains uses to protect your data
- [ISO 27001](https://docs.botbrains.io/trust/iso-27001.md): botBrains' path to ISO/IEC 27001:2022 certification
- [Roadmap](https://docs.botbrains.io/trust/roadmap.md): botBrains certification roadmap

## OpenAPI Specs

- [openapi](https://docs.botbrains.io/api-reference/openapi.json)

## Optional

- [Blog](https://botbrains.io/blog)
- [botBrains.io](https://botbrains.io)