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Understanding your botBrains usage and billing helps you optimize costs, plan capacity, and ensure you AI agent scales with your business. The billing system provides transparent, usage-based pricing with detailed tracking so you always know what you’re paying for and why.

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Why Billing Transparency Matters

Clear billing visibility helps you: Control Costs - Monitor usage in real-time to avoid unexpected charges and identify optimization opportunities before they impact your budget. Plan Capacity - Use projected usage metrics to understand when you’ll need to upgrade and budget accordingly for growth. Optimize Efficiency - Identify high-usage areas and optimize your AI’s behavior to reduce unnecessary message generation while maintaining quality. Budget Accurately - Historical data and projections give you the insights needed for accurate financial planning and forecasting. Justify Investment - Detailed usage breakdowns help demonstrate ROI by showing exactly how your AI serves conversations and projects.

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How botBrains Billing Works

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Subscription Model

Your botBrains subscription operates on a committed capacity model with pay-as-you-go overages:
  1. Committed Volume Each billing cycle includes a committed volume of resources (messages, projects) at a fixed monthly rate. This is your baseline capacity, charged regardless of actual usage.
  2. Pay-as-you-Go (PAYG) When you exceed your committed volume, botBrains bills additional usage at the overage rate. This ensures you’re never blocked from serving customers, while keeping baseline costs predictable.
Your (overage) billing cycle renews monthly or yearly, with usage tracked per billing period. Each cycle starts fresh - unused committed volume doesn’t roll over.

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What You’re Billed For

Generated Messages
  • Each AI response sent to a user
  • User or Operator (Human agent) messages are not billed
  • Primary usage metric for most customers
  • Rates may vary across channels (Website, Zendesk, Slack, Salesforce)
Projects
  • Each active project in your organization
  • Allows separate AI configurations per product, brand, or use case
  • Billed as a count of active projects

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Viewing Your Usage

Access your usage dashboard for organization-wide visibility.

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Current Billing Cycle

The usage dashboard shows your current billing period at a glance: Billing Period - Start and end dates for the current cycle, with time remaining displayed prominently Current Bill - Total charges accrued so far this cycle (committed costs + any overages to date) Projected Bill - Estimated total for the full billing cycle based on current usage trends Projected Pay-as-you-Go - Estimated overage charges if current usage patterns continue

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Understanding Projections

Projections linearly extrapolate your current message volume to the end of the billing period. They calculate your average daily usage so far and project that rate forward. Projections become more accurate as the billing cycle progresses - treat early-cycle projections with caution.

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Managing Your Subscription

Navigate to your subscription settings to view and manage your plan.

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Subscription Details

View your current subscription configuration: Status
  • Active: Subscription is live and billing normally
  • Trial: In free trial period, no charges yet
  • Cancelled: Subscription set to end at period completion
  • Expired: Subscription has ended
Start Date - When your subscription began Next Renewal - When the next billing cycle starts Contract Period - Length of commitment (typically 12 months) Trial End (if applicable) - When trial period expires and billing begins

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Trial Period

If you’re in a trial:
During your trial period, usage is tracked but you won’t be charged. This lets you evaluate botBrains risk-free while understanding your expected costs.
What Happens During Trial
  • Full platform access with no restrictions
  • Usage tracked and displayed normally
  • Billing calculations shown for transparency
  • No actual charges applied
What Happens When Trial Ends
  • Subscription automatically converts to active status
  • Billing begins based on your committed volume
  • No interruption to service
  • Historical trial usage remains visible

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Line Item Management

View pricing for each category: Volume - Committed capacity per billing cycle Rate - Price per unit of committed volume Unit - Grouping size for committed billing (typically 1) Overage Rate - PAYG price per unit above committed volume Overage Unit - Grouping size for PAYG billing (typically 1) Prepaid Until (if applicable) - For prepaid volumes, shows when prepayment expires

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Understanding Your Bill

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What Appears on Your Invoice

Monthly invoices include: Subscription Summary
  • Account and subscription IDs
  • Billing period covered
  • Subscription status
Line Item Charges
  • Committed costs for each category
  • PAYG charges for overages
  • Clear calculation showing volume × rate
Total Due
  • Sum of all committed and PAYG charges
  • Tax (if applicable)
  • Payment method on file

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Where can I track my bill?

You can review all past usage in the billing usage dashboard. Each billing cycle shows your total charges, committed costs, and any pay-as-you-go overages.

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Next Steps

Now that you understand billing and usage: Transparent billing gives you control over costs and the insights needed to scale confidently. Monitor usage, plan capacity proactively, and optimize strategically to maximize ROI.