Skip to main content
botBrains is the #1 platform for customer facing AI agents. You use botBrains to transform how you deliver customer support. By combining your organizations knowledge, LLMs, a customizable foundation and easy to integrate 3rd party systems, botBrains enables you to provide instant, accurate responses to customer inquiries. This reduces response times, increases customer satisfaction and cut or cap costs. botBrains isn’t a replacement for chatbots like ChatGPT, Claude, Gemini or Copilot. Instead, botBrains utilizes the technology behind these large language models as a core component, augmenting them with the notion of users, both quantitative and qualitative reporting over the conversations had, knowledge control, custom actions and channel integrations to Slack, Zendesk and Salesforce Service Cloud, enabling you to deliver a tailored AI experience that meets your unique customer service needs.

​
What botBrains Does for You

botBrains automates tier 1 customer support so your team can focus on complex issues. It connects to your existing channels (website, Zendesk, Salesforce, Slack), learns from your knowledge base, and scales with your customer base—without growing headcount.

​
How It Works

You can use botBrains on your website, in your support ticketing system (Zendesk, Salesforce Service Cloud) and in Slack.

Quickstart Website

Get you AI agent up and running on your website in minutes.

Quickstart Zendesk

Get you AI agent up and running in Zendesk in minutes.

Quickstart Salesforce

Get you AI agent up and running in Salesforce in minutes.

Quickstart Slack

Get you AI agent up and running in Slack in minutes.

​
Documentation Overview

These docs follow the platform’s three top-level tabs:

Agents

Train, deploy, and manage your AI agent. Covers guidance, knowledge, actions, integrations, and versioning.

Insights

Analyze conversations, track performance metrics, explore topics, and export data.

Account

Manage roles, permissions, API keys, billing, and security settings.

​
Who Uses botBrains

The only real question is whether your business has enough customer support volume. If your team handles hundreds or thousands of conversations per month, botBrains delivers fast return on investment in both cost savings and customer satisfaction. The industry doesn’t matter—we’ve seen success across typical and non-typical verticals alike.

Retail & E-Commerce

Order tracking, returns, product questions, and shipping inquiries.

Technology & SaaS

Technical support, onboarding, billing, and feature questions.

Financial Services

Account inquiries, policy questions, and routine banking requests.

Energy & Utilities

Billing, outage updates, meter readings, and service changes.

Sports & Entertainment

Tickets, schedules, merchandise, and fan engagement.