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botBrains is the #1 platform for customer facing AI agents. You use botBrains to transform how you deliver customer support. By combining your organizations knowledge, LLMs, a customizable foundation and easy to integrate 3rd party systems, botBrains enables you to provide instant, accurate responses to customer inquiries. This reduces response times, increases customer satisfaction and cut or cap costs. botBrains is not a replacement for chatbots like ChatGPT, Claude, Gemini or Copilot. Instead, botBrains utilizes the technology behind these large language models as a core component, augmenting them with the notion of users, both quantitative and qualitative reporting over the conversations had, knowledge control, custom actions and channel integrations to Slack, Zendesk and Salesforce Service Cloud, enabling you to deliver a tailored AI experience that meets your unique customer service needs.

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What botBrains Does for You

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Automate Tier 1 Support

Let AI handle routine questions automatically, freeing your support team to focus on complex issues that require human expertise. botBrains can resolve common inquiries instantly, 24/7, reducing ticket volume and response times.

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Scale Without Growing Headcount

As your customer base grows, botBrains grows with you. Handle 10x more support requests without hiring proportionally more agents. You AI agent never sleeps, never takes breaks, and maintains consistent quality across all interactions.

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Integrate Seamlessly

Connect botBrains to your existing support channels: Email via Zendesk and Salesforce Service Cloud, chat on your website, and more. Your AI works where your customers are, using your established workflows and tools.

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Learn from Your Knowledge

Train your AI on your documentation, FAQs, help articles, and historical support interactions. botBrains uses your organization’s unique knowledge to provide accurate, brand-consistent responses.

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Maintain Human Oversight

Start with AI-assisted support where agents review responses before sending, then gradually move to full automation as confidence builds. You control when and how AI interacts with customers.

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How It Works

botBrains can be used on your website, in your support ticketing system (Zendesk, Salesforce Service Cloud) and in Slack.

Quickstart Website

Get you AI agent up and running on your website in minutes.

Quickstart Zendesk

Get you AI agent up and running in Zendesk in minutes.

Quickstart Salesforce

Get you AI agent up and running in Salesforce in minutes.

Quickstart Slack

Get you AI agent up and running in Slack in minutes.

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Key Capabilities

Smart Knowledge Retrieval

botBrains finds and synthesizes information from multiple sources to answer customer questions accurately, citing sources when needed.

Automated Categorization

Automatically classify and route inquiries, predict ticket fields, and organize conversations for better analytics and workflows.

Human Escalation

Configure intelligent escalation rules so complex or sensitive issues are seamlessly handed off to human agents with full context.

Multi-Channel Support

Deploy your AI across website chat, support ticketing systems, and other channels - maintaining consistency everywhere.

Analytics and Insights

Understand what customers are asking about, identify knowledge gaps, and track AI performance with comprehensive analytics.

Version Management

Test changes safely with version control and deployments, ensuring updates improve performance before going live.

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Who Uses botBrains

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The Archtype

The typical botBrains user is a Customer Support Manager or Head of Support at a mid to large size company (100+ employees) who is looking to improve customer support efficiency and scale without proportionally increasing headcount. They are focused on leveraging AI to automate routine inquiries, reduce response times, and enhance customer satisfaction. As a side effect, the load on their team of human agents is reduced, allowing them to either save costs or reallocate resources to higher-value tasks. SaaS Companies scale customer support as they grow, handling common technical questions and onboarding inquiries automatically. E-commerce Businesses provide instant answers about orders, shipping, returns, and product information - reducing cart abandonment and support costs. Financial Services offer quick responses to routine banking, insurance, and account questions while maintaining compliance and security. Soccer Clubs engage fans with instant answers about tickets, schedules, and merchandise, enhancing the overall fan experience. Really any business that has a rather large customer base and needs to provide customer support at scale can benefit from botBrains. The scale is important to justify the investment of your time in setting up and maintaining the botBrains platform, as well as the cost of the platform itself. Most customers see very quick ROI both in the P&L and in customer satisfaction.

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Getting Started

Ready to transform your customer support? Start with our Quickstart Guide to set up your firs AI agent in minutes. Or explore the platform’s capabilities:
  • Core Concepts - Understand how botBrains organizes and manages your AI
  • Train Your AI - Learn how to teach your assistant about your business
  • Deploy - Connect to your support channels
  • Analyze - Monitor performance and improve over time