botBrains sends email notifications for critical project events. Notification preferences are per-user and per-project, so your settings don’t affect other team members.
Notification Types
| Type | What you receive | When |
|---|
| Weekly Digest | Summary of conversation volume, satisfaction metrics, top topics, escalation patterns, and performance highlights | Every Monday at 9:00 AM in the project’s timezone |
| Data Export Completion | Download link (valid for 7 days), file size, and row count | Immediately when your export finishes (typically 2–10 minutes) |
Configuration
Toggle notification preferences at Settings → Notifications. Weekly digests are enabled by default.
You can enable digests for production projects and disable them for staging or inactive ones.
Email Delivery
All notifications come from notifications@botbrains.io. Add this domain to your email allow list so notifications arrive reliably. Subject lines follow the pattern [botBrains] Weekly Digest - [Project Name] and [botBrains] Export Ready - [Project Name].
Never forward export completion emails to external parties. Download links grant access to customer data and should be treated as sensitive credentials.
Next Steps
