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botBrains keeps your team informed about what matters, from new integrations going live to usage and billing changes, growth milestones, and team activity. Notifications are delivered in‑app and by email, and most categories can be tuned per user in your notification settings.

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Managing your preferences

Each member of an organization controls their own notifications in the notification settings. The configurable toggles are grouped into six categories, and you can enable or disable email and in‑app independently for each:
The first six categories are opt‑out: everything is on by default, and turning a category off stops future notifications in that category. Transactional notifications are the exception. They carry security codes and account‑essential information, so they have no toggle, and botBrains always delivers them.
Every category email (except transactional ones) also includes a one‑click unsubscribe link and a Manage notifications link that takes you straight to your preferences.

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Notification catalog

Each notification is sent to a specific set of roles. Organization Owners and Organization Admins administer every project, so they receive the project‑scoped notifications too. See Roles and permissions for what each role can do.

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Weekly digest

The Weekly Digest is a separate email summarizing the past week for each project: key metrics for your use case (Chat, Ticketing, or Voice), a daily‑message chart, and the week’s trending topics. The digest is skipped for any project that had no messages that week. It has its own toggle in each project’s notification settings, independent of the organization‑level categories above, and each email includes a one‑click unsubscribe link.