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Voice messages let customers speak instead of type. The AI transcribes the audio to text, processes it, and responds in text. This helps customers who are on the go, have accessibility needs, or find it easier to explain problems by speaking.
Audio input is one-way: customers send voice messages, and the AI responds with text. Users with visual impairments rely on screen readers for responses.

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How It Works

  1. Customer presses the microphone button and speaks
  2. The system transcribes the audio to text (supports 24+ languages with automatic detection)
  3. The AI processes the transcript and responds

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Enabling Voice Messages

  1. Go to your deployment settings
  2. Enable Audio Input
  3. Configure language support
  4. Deploy
Text input remains available as a fallback for noisy environments or when customers prefer typing.